سياسة الاسترجاع
At Buraq Prime, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Eligibility for Returns We accept returns within 7 days of delivery. To be eligible, the item must be unused, in its original packaging, and in the same condition as received. Items that are damaged due to misuse, missing parts, or not in original condition are not eligible for return.
Non-Returnable Items The following items cannot be returned:
- Health & beauty products that have been opened or used
- Items marked as final sale
- Products damaged due to customer misuse
How to Request a Return To initiate a return, please contact us with your order number and reason for return. Once approved, we will provide return instructions.
Refunds Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days to your original payment method.
Exchanges We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us with proof of damage.
Shipping Costs for Returns Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect.